When refunds may apply for Enigrow services

Fees charged by Enigrow Startup Advisory Pvt Ltd cover professional effort, documentation support, coordination, and process management.

Because much of this work begins soon after kickoff, refunds are limited and evaluated case by case.

A service is generally considered commenced once onboarding is complete, documents are received for processing, resources are allocated, or a draft deliverable / filing pack has been started.

Once commenced, fees are typically non-refundable except as stated below.

A partial or full refund may be considered if work has not substantially started, if a service was charged in duplicate/error, or if Enigrow is unable to begin the agreed scope for reasons under our control.

Where work is milestone-based, completed stages are generally non-refundable; unused future stages may be reviewed.

Refunds are generally not available for consultations already rendered, customized deliverables prepared, completed filings, government fees, third-party charges, or taxes already remitted.

No refund is due solely because a bank, NBFC, or government authority declines an application, delays a decision, or changes scheme criteria.

Delays caused by incomplete client documents, unavailability, or third-party processing times are not grounds for refund.

If you cancel before work starts, notify us as early as possible (preferably at least 48 hours before the planned kickoff).

Approved refunds, if any, are typically processed within 15–30 business days to the original payment method where feasible.

Chargebacks without prior written notice to Enigrow may be contested. A signed proposal or engagement letter overrides this policy where stated.